Posts Tagged ‘human-guided search’

ChaCha

Thursday, May 7th, 2009

Do you do the ChaCha? It is fun and NOT a dance that your Mom did in the 50’s!!!

Ever want an answer to a question only to have your favorite search engine give you pages and pages of potential places to find the answer…..instead of just the answer!!! Well, ChaCha fixes this issue, by using a mix of technology and human experts to find you the answer you are seeking and send it to you via a text message.

ChaCha is a question answering service which uses a technique known as the Human search engine. This means that humans assist in the search to provide answers and not a long list of places to look for the answer. This is called “human-guided search”

The humans that help are called guides and come in four varieties….Expeditors, Generalists, Specialists and Transcribers.

Expeditors categorize questions, convert them into standard form, provide direct responses for certain question types, and also make sure that an answer doesn’t already exist for that question.

The Generalist, finds an answer to most of the questions using the internet, formats the answer into a text message, and formats the answer to give it a human quality….almost conversational…..they call this the “magic”.

Specialists are expert guides for those tough questions. They have all of the same purposes as a Generalist but they sign up for specific categories of questions based on their interest in and knowledge of those categories.

Transcribers listen to questions recorded by customers who call into 1-800-2ChaCha then convert the recorded message into text form so that Generalists and Specialists can answer them.

Expeditors receive $0.03 per question, and transcribers receive $0.04 to transcribe a message. Generalists and Specialists receive between $0.10 and $0.22 for each answer. A guide may work as little, or as much as they would like from the comfort of their homes. ChaCha tells potential guides that the average earnings are $3 to $9 per hour.

Try it…it is incredibly simple. The best part of ChaCha is how easy it is to use…..simply text a question to 242242 (chacha) or call 1-800-2ChaCha. All answers come via text to your phone and usually in a minute or two…..pretty quick. This is good as time is of the essence with a lot of questions. Questions submitted via text are limited to 4 in every 7 days. There is no limit to questions submitted via telephone.

Have fun with this….when you need an answer quickly don’t want to or can’t look it up….www.chacha.com is the answer.

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